These are many reasons why you may need to contact us for furniture or mattress orders. We would love to hear from you for any of the following reasons:
Order Inquiries for Furniture or Mattress
Furniture and Mattress Order Inquires
Type of Furniture/Mattress Order Inquiries:
- Add Email address to Furniture or Mattress Order
- Cancel Furniture or Mattress Order
- Mattress Inspection
- Other Order requests
- Price Adjustments to Furniture or Mattress Order
- Property Damage
- Warranty Request
The quickest and easiest way to get assistance with your order inquiry is by clicking the Chat Online link at the bottom of the page.
-or-
Call us at 1-800-289-6229. Live Agents are available during business hours, Monday - Sunday, 8am - 10pm (holiday exceptions may apply).
If you prefer to mail in the request, please add- Attn: Furniture and Bedding Department
Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040
Furniture and Mattress Warranty Inquiry or Request
For Warranty inquiries:
The quickest and easiest way to get assistance with your warranty inquiry is by clicking the Chat Online link at the bottom of the page.
-or-
Call us at 1-800-289-6229. Live Agents are available during business hours, Monday - Sunday, 8am - 10pm (holiday exceptions may apply).
If you prefer to mail in the request, please add- Attn: Macys.com Customer Service Department- Warranty Request:
Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040